Journey
Attendees meet CENTRAS NS on their phone from start to finish. Here is every moment on one map: what they do, and what the AI takes on.
Journey map
Follow it clockwise, from invitation to wrap-up. Pick a scene to see what the attendee, the AI and people each do.
Pick a scene to see what the attendee, the AI and people each do
The event starts with a single text-message link
AttendeeTap the link in the text message and it opens. Nothing to install.
AI agent · Speaks firstOpens a first screen tailored to the event’s name and schedule, and says an AI agent is answering.
Screen Today
AttendeeGet what to bring, the meeting time and the lodging details in advance.
AI agent · Speaks firstSends the briefing email and guide, and prepares answers to the questions they will raise.
Screen Schedule & notices
AttendeeAsk for a quiet room or a front seat on the bus (only with consent).
AI agent · Keeps the recordTurns preferences into the draft assignment and flags conflicting requests early.
PeopleStaff confirm assignments
Screen My room
From the meeting point to getting on the bus
AttendeeCheck which bus to take, where and when.
AI agent · Speaks firstAn hour before departure, it shows “Which bus am I on?” on the first screen before anyone asks.
Screen Getting around
AttendeeCheck in while getting on the bus.
AI agent · Hands off to peopleCollects boarding status per bus and alerts the escorting staff member about anyone missing.
PeopleStaff make the calls
Screen Getting around
From arrival to settling into the room
AttendeeAfter verifying identity, see room number, roommate and location.
AI agent · Answers from sourcesShows only your own details. It never answers about someone else’s room.
Screen My room
AttendeeFind the emergency exit nearest to your room.
AI agent · Speaks firstShows the evacuation route as soon as you check in.
Screen Today
AttendeeRequest a different room if something is wrong.
AI agent · Hands off to peopleLogs the request and passes it on with the preferences you agreed to share.
PeopleStaff decide on changes
Screen Report an issue
Lectures, team work and presentations during the day
AttendeeSee where and when the next session is.
AI agent · Speaks firstAnnounces schedule changes at once and points people to the Plan B venue.
Screen Schedule & notices
AttendeeAsk whenever you like, in other languages too.
AI agent · Answers from sourcesAnswers only from approved materials and cites the source. If it isn’t there, it hands off to the person in charge.
Screen Ask the AI
AttendeePresent as a team and wait for the result.
AI agent · Keeps the recordAdds up the scores judges enter on their phones in real time.
PeopleThe head judge confirms results
Screen Running totals
Support carries on while staff are off duty
AttendeeWrite down complaints that are awkward to raise in person, like noise or heating.
AI agent · Hands off to peopleLogs them instantly, even at dawn, and keeps you updated on progress.
PeopleNight-duty staff handle them
Screen Report an issue
AttendeeAsk where the convenience store is or when breakfast starts.
AI agent · Answers from sourcesAnswers around the clock, even while staff are off duty.
Screen Ask the AI
AttendeeIf you feel unwell, tap the emergency button at the top of the screen.
AI agent · Hands off to peopleShows only 119 and the night-duty staff member, and alerts them at once.
PeoplePeople respond on site
Screen Emergency
Check out, then a final survey to finish
AttendeeCheck the check-out time and where the bus home leaves from.
AI agent · Speaks firstShows check-out and meeting details before people start packing.
Screen Today
AttendeeAnswer the final survey as if following a story.
AI agent · Keeps the recordJoins survey answers with records from the event to summarise opinions and preferences. This becomes the basis of the report draft.
PeoplePeople review and submit the report
Screen Take part
An example based on a two-night residential training. Day events have shorter departure, check-in and night stages, and scenes are set up for each edition.
The AI’s role in the flow
In every scene of the journey, the AI agent does one of these four things. Anything that needs judgement, such as confirming rooms, confirming scores or responding on site, always goes back to people.
Before attendees ask, it puts what they need right now on the first screen.
6 scenes in this journey
It answers only from approved materials and cites them. When it doesn’t know, it doesn’t guess.
3 scenes in this journey
Complaints, missed boardings and emergencies go straight to the staff member in charge.
4 scenes in this journey
Preferences, scores and survey answers are joined up per person, for the next assignment and the next edition.
3 scenes in this journey