AI assists. People judge and evaluate.
AI handles responses, tallies and drafts. People handle sensitive matters, confirm scores, decide on improvements and submit reports. Every CENTRAS NS feature follows this principle.
Trust
What it does,
and what it doesn’t.
When AI goes into a public event, its limits should be clear from the start. Here are the principles CENTRAS NS follows and how it handles data.
Principles of trust
Safeguards built
for public events.
Answers from approved materials
It answers only within the materials the client organization has approved. Beyond that scope, it doesn’t guess. It hands off to the person in charge. In an emergency, 119 and on-site staff come first.
Consent-based profiles
Used only for operations, within the scope of consent. Health-related information requires separate consent, and attendees can view and delete their own data.
Korea’s Personal Information Protection Act, Article 23AI suggests, people confirm assignments
No fully automated decisions. Assignment criteria are disclosed, and people respond to requests for an explanation or a change.
Korea’s Personal Information Protection Act, Article 37-2Minimal personal data
Collects only required and consented items. Attendees can see only their own information.
Data belongs to the client organization
Collected data and outputs belong to the client organization. Nothing is shared externally without approval.
Return or destruction at the end
When the engagement ends, data is returned or destroyed under the client organization’s guidelines, and a certificate is submitted.
Data handling
What we keep,
and when we delete it.
The information this website handles, and how long we keep it. Event operations data is governed separately, under the client organization’s guidelines.
ItemWhat we keepWhat we don’t keepRetention
InquiriesName, organization, email, inquiry type, event overview (optional), message, time of consentPhone number, IP address, browser information. To prevent abuse, an encrypted hash of the IP is kept only in temporary files and deleted within two days365 days, then deleted at the next cleanup run
AI agent conversationsQuestions and their times, materials used in answersName, contact details. No IP address in conversation logs (rate limiting uses only an encrypted hash of the IP)90 days, then deleted at the next cleanup run
Machine translation—No external translation service is loaded until you choose a language. After you choose one, the page text is sent to Google Translate—
For details on how we handle personal information, see our Privacy Policy.